Support
What can we help with
Got a question, a problem or a suggestion? Send an email and we'll get back to you.
Common questions
How do I cancel a subscription?
In your iPhone settings, tap your name at the top, then Subscriptions, then LevelCast. You can also do it from the app, under Settings, LevelCast Pro, Manage subscription. Even after you cancel, the subscription keeps working until the end of the period you paid for.
I subscribed on another device and it doesn't show up here
The plans screen has a Restore purchases option. Just make sure you're signed in with the same Apple ID you bought it with.
Search can't find the show
The app plays podcasts from the producer's public feed. If a show doesn't come up in search, you can paste in its feed address, or a link to an episode.
I can't hear any difference with levelling
Levelling only does something when there's a gap between the speakers. If everyone in the episode already talks at the same level, it doesn't have much to fix. You can also switch to Strong with the levelling button in the player, where the difference is bigger.
How do I capture a moment?
Hold the back button on your steering wheel, or tap Capture the moment in the player. The clip is saved with a transcript in the Moments tab of your library, and you can send it from there. If you'd rather use a different steering-wheel gesture, change it in Settings.
The transcript doesn't appear
Transcription uses iOS speech recognition, so it only works if your device supports the episode's language. Also, live transcript, search inside the episode and key points belong to the Pro AI plan.
Does it work without signal?
A downloaded episode plays without signal, and levelling still works. Search and episodes you haven't downloaded need a connection.
Which devices does it run on?
On iPhone with iOS 17 or later.
Producing a podcast? There's a page that explains what happens to your episodes.